We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we're here to help.
Returns
You have 30 days from the date of delivery to return an item.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Proof of purchase (receipt or order confirmation email) is required for all returns.
Non-Returnable Items
Gift cards
Downloadable software or digital products
Items marked as final sale
Return Process
Contact our customer service at [your email] or [phone number] to request a return authorization.
Once approved, we’ll provide you with a return shipping label or instructions.
Pack your item securely and send it back using the provided label or your preferred courier.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection.
If approved, your refund will be processed to the original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our error (wrong or damaged item).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us on our official WhatsApp +447360238716.
Need Help?
If you have any questions about our return policy, please contact our support team at repsbrands@gmail.com.
